Privacy policy

Last updated: October 2, 2026

Landed Project LLC, doing business as Landed (“Landed,” “we,” “us,” or “our”), operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”).

Landed is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described below.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies or can reasonably be linked to you or another person.

Personal information does not include information that has been collected anonymously or de-identified so that it cannot reasonably identify or be linked to you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

Contact details, including your name, billing address, shipping address, phone number, and email address.
Financial information, including payment card information, payment details, transaction details, and payment confirmation information.
Account information, including your username, password, preferences, and settings.
Transaction information, including products you view, add to your cart, purchase, return, exchange, or cancel, and your past transactions.
Communications with us, including information you provide when contacting customer support, emailing us, submitting a form, or otherwise communicating with Landed.
Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.
Usage information, including information about how and when you interact with, navigate, or use the Services.
Marketing and advertising information, including information relating to your interactions with promotional emails, SMS messages, advertisements, and other marketing communications.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you, including when you create an account, make a purchase, sign up for email or SMS communications, submit a form, participate in a promotion or customer program, or communicate with us.
Automatically through the Services, including from your device when you use the Services and through cookies and similar technologies.
From our service providers, including companies we use to provide technology, payment processing, customer support, shipping, fulfillment, returns, analytics, marketing, and other business services.
From our partners or other third parties, where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services

We use personal information to provide and improve the Services, including to:

Process payments.
Fulfill and ship orders.
Process purchases, returns, exchanges, refunds, or other transactions.
Create, maintain, and manage customer accounts.
Remember preferences and products you may be interested in.
Provide order, shipping, and account notifications.
Provide customer support.
Enable reviews or other customer features.
Recommend products related to your purchases or interests.
Improve and tailor the shopping experience.

Marketing and Advertising

We may use personal information for marketing and promotional purposes, including to:

Send promotional emails.
Send promotional SMS or text messages where you have provided the appropriate consent.
Send other promotional communications.
Show advertisements for Landed products or services on our Services or other websites or platforms.
Personalize marketing based on products you have viewed, purchased, or added to your cart and your other interactions with the Services.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in those emails.

You may opt out of promotional SMS messages by following the opt-out instructions included in the messages, such as replying STOP, where applicable.

Even if you opt out of marketing communications, we may continue to send non-promotional communications related to your account, orders, customer-service requests, or other transactions.

Security and Fraud Prevention

We use personal information to:

Authenticate accounts.
Provide a secure payment and shopping experience.
Detect, investigate, and respond to suspected fraudulent, illegal, unsafe, or malicious activity.
Protect Landed, our customers, and the Services.
Secure our systems and services.

If you create an account, you are responsible for keeping your account credentials secure and should not share your password or other access details with others.

Communicating with You

We use personal information to communicate with you, including to:

Provide customer support.
Respond to questions and inquiries.
Provide order, shipping, return, exchange, and warranty assistance.
Maintain our business relationship with you.

Legal Reasons

We may use personal information to:

Comply with applicable laws and regulations.
Respond to valid legal process or requests from government agencies or law enforcement.
Investigate or participate in legal proceedings.
Enforce our Terms of Service and other policies.
Protect our legal rights and the rights of our customers or others.

How We Disclose Personal Information

In certain circumstances, we may disclose personal information to third parties for legitimate business purposes consistent with this Privacy Policy.

These circumstances may include:

Shopify and other service providers who perform services on our behalf, including payment processing, IT services, cloud storage, data analytics, customer support, fulfillment, shipping, returns, and fraud prevention.
Business and marketing partners that help us provide advertising, marketing, analytics, or promotional services.
Shipping, logistics, and fulfillment providers to fulfill and deliver orders.
Return and customer-service providers that help us process returns, exchanges, warranties, customer communications, and support requests.
When you direct or consent to the disclosure, such as when using certain third-party integrations, social media features, or other services.
In connection with a business transaction, such as a merger, acquisition, restructuring, financing, bankruptcy, or sale of all or part of our business.
To comply with legal obligations, including responding to subpoenas, search warrants, court orders, or other lawful requests.
To protect Landed or others, including enforcing our Terms of Service or protecting our rights, customers, or the Services.

Depending on where you reside, you may have the right to opt out of certain uses or disclosures of your personal information for targeted advertising or activities defined under applicable law as a “sale” or “sharing” of personal information.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.

Information you submit to the Services will be transmitted to and shared with Shopify, as well as other service providers that may be located in countries other than where you reside, as necessary to provide and improve the Services.

In addition, Shopify may provide enhanced features that use information obtained from your interactions with our store, Shopify, and other merchants.

In these circumstances, Shopify may be responsible for certain processing of your personal information, including responding to requests to exercise privacy rights relating to Shopify’s processing activities.

You can learn more about how Shopify uses personal information through Shopify’s Consumer Privacy Policy and Privacy Portal.

Third-Party Websites and Links

The Services may contain links to websites or online platforms operated by third parties.

If you follow a link to a website that is not owned or controlled by Landed, you should review that third party’s privacy and security policies and other terms.

We are not responsible for the privacy, security, accuracy, or practices of third-party websites or services.

Information you choose to share publicly or through third-party social media platforms may also be visible to other users or members of the public.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, and similar technologies to operate the Services, remember preferences, understand how customers use our website, improve the shopping experience, measure marketing performance, and provide advertising.

Some of these technologies may allow information about your activity on the Services to be used for advertising or analytics purposes.

Depending on where you live, you may have the right to manage or opt out of certain uses of cookies or personal information for targeted advertising.

Available privacy choices may be presented through our website or Shopify’s privacy tools.

Children’s Data

The Services are not intended to be used independently by children under the age of majority in their jurisdiction, and we do not knowingly collect personal information from children except as permitted by applicable law.

If you are a parent or guardian and believe that a child has provided us with personal information, you may contact us using the information below to request that it be deleted.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “sell” or “share,” as those terms may be defined under applicable privacy law, personal information of individuals under 16 years of age.

Security and Retention of Your Information

We take reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no security measures are perfect or impenetrable, and we cannot guarantee absolute security.

Please do not use unsecured channels to communicate highly sensitive or confidential information to us.

How long we retain personal information depends on factors such as:

Whether we need the information to maintain your account.
Whether we need the information to provide the Services.
Whether we need the information to complete transactions or provide customer support.
Whether we are required to retain information to comply with legal, tax, or accounting obligations.
Whether we need the information to resolve disputes or enforce contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights relating to your personal information.

These rights are not absolute and may apply only in certain circumstances.

Right to Access or Know

You may have the right to request access to personal information that we maintain about you.

Right to Delete

You may have the right to request that we delete personal information we maintain about you, subject to applicable legal exceptions.

Right to Correct

You may have the right to request that we correct inaccurate personal information we maintain about you.

Right of Portability

You may have the right to receive a copy of personal information we hold about you or request that it be transferred to a third party, where required by applicable law.

Right to Opt Out of Sale, Sharing, or Targeted Advertising

Depending on where you reside, you may have the right to opt out of the “sale” or “sharing” of personal information or the processing of personal information for targeted advertising, as those terms are defined by applicable privacy laws.

Privacy choices may be available through the Services or Shopify’s privacy tools.

Managing Communication Preferences

You may opt out of promotional emails by using the unsubscribe option included in our emails.

You may opt out of promotional SMS communications by following the opt-out instructions included in the message, including replying STOP where applicable.

Opting out of marketing communications will not prevent us from sending transactional or service-related communications, such as order confirmations, shipping notifications, account information, return updates, or customer-support responses.

Exercising Your Rights

You may exercise applicable privacy rights where indicated on the Services or by contacting us using the information below.

We will not discriminate against you for exercising applicable privacy rights.

We may need to verify your identity before processing certain requests, as permitted or required under applicable law.

Where permitted by law, you may designate an authorized agent to submit a request on your behalf. We may require proof that the agent is authorized to act for you and may require you to verify your identity directly with us.

We will respond to privacy requests within the time required by applicable law.

For privacy rights relating specifically to information processed by Shopify, you may also use Shopify’s privacy tools.

Complaints

If you have a complaint about how we process your personal information, please contact us using the information below.

Depending on where you live, you may also have the right to appeal a decision we make relating to a privacy request or to submit a complaint to your local data-protection or privacy authority.

International Transfers

We may transfer, store, or process personal information outside the country in which you live.

Where required by applicable law, we use recognized legal mechanisms for international transfers of personal information.

For transfers from the European Economic Area or United Kingdom, this may include recognized mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent mechanisms recognized by the applicable UK authority, unless the recipient country has been recognized as providing an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, Services, technology, or legal and regulatory requirements.

When we make changes, we will update the “Last updated” date at the top of this page.

We will provide additional notice of material changes when required by applicable law.

Contact

If you have questions about our privacy practices or this Privacy Policy, or if you would like to exercise privacy rights available to you, please contact us at:

Landed Project LLC
d/b/a Landed
1376 W 2600 S, Suite 1
Woods Cross, UT 84087
United States
support@landedfootwear.com