Refund policy
We hope you love your Landeds. If something isn't right, we're here to help.
Returns + Exchanges
Eligible products purchased from landedfootwear.com may be returned or exchanged within 60 days of delivery.
To qualify for a standard return or exchange, products must be:
- New and unused
- In their original packaging
- Returned with all included tags and packaging intact
Products that have been worn, used, damaged after purchase, or returned incomplete generally aren't eligible for a standard return or exchange.
If there's something unusual about your situation, reach out to us at support@landedfootwear.com. We're a small team and would rather take a look than have you wonder whether you're stuck with something that isn't right.
Starting a Return or Exchange
Returns and exchanges for eligible orders can be started through our return center:
Have your order number and ZIP code handy.
If you purchased eligible RE:DO return and exchange protection at checkout, your covered return shipping label is included.
If you did not purchase applicable RE:DO protection, you are responsible for the cost of the return shipping label.
Once your return is received and reviewed, we'll process the applicable refund, store credit, or exchange.
International Returns
At this time, exchanges are unavailable for products delivered outside of the United States.
Eligible international orders may be returned within 60 days of delivery. International customers are responsible for return shipping costs, as well as any applicable duties, customs charges, or fees associated with the return.
Retail Purchases
We can process returns and exchanges through our online return center only for products purchased directly from landedfootwear.com.
If you purchased your Landeds from one of our retail partners, please contact the retailer where you made the purchase for their return or exchange options.
Order Changes + Cancellations
Need to change or cancel an order? Email support@landedfootwear.com as quickly as possible.
If you contact us within 3 hours of placing your order, we'll do our best to make the requested change or cancellation. Because orders can begin processing quickly, we can't guarantee that an order can be changed or canceled once fulfillment has started.
If it's already too late, we'll help you figure out the next best option.
Incorrect Item or Fulfillment Mistake
If we sent you the wrong product or made another mistake with your order, reach out to support@landedfootwear.com as soon as possible.
Please include your order number and, when applicable, a photo of the item and packaging.
If we screwed something up, we'll work with you to make it right.
Gift Cards
Gift cards are non-refundable.
Price Changes + Promotions
Our prices, sales, and promotions may change from time to time.
A price change or promotion that begins after an order is placed does not automatically qualify a previous purchase for a refund of the difference.
If you believe there's an unusual circumstance we should look at, reach out to our team.
1-Year Landed Guarantee
Landeds purchased from us are covered for one year from the original purchase date against manufacturing defects in materials or workmanship.
If something fails because of a manufacturing defect during that period, we'll make it right. Depending on the situation and product availability, the appropriate resolution may include a replacement, repair, store credit, refund, or another reasonable solution.
The Landed Guarantee does not cover normal wear and tear, abrasion caused through use, improper care, accidental damage, product abuse, or modification.
Heavy use by itself does not mean a product is defective. At the same time, we won't automatically dismiss an issue just because you've worn your shoes.
If something doesn't seem right, email support@landedfootwear.com with your order number and a few clear photos showing the issue. We'll take a look.
Products purchased from one of our retail partners should generally be taken back to that retailer for warranty service. If you're having trouble getting help, you can still reach out to us.
Questions?
Something weird happen? Not sure whether your situation qualifies?
Email support@landedfootwear.com. We'll do our best to help.