FAQ
Product Questions
Which Landed is right for me?
Pick by what you do most. Riding a Onewheel, BMX or board: the Elevate, our rider-built high-top. Trails and travel: the Switchback, with full-length approach lacing. Skate and street: the Banner, our loudest pair in limited colorways. Every day, every plan: the Overlook 2.0. Every model has the F3 Ultra insole, Ground Grip outsole, Stabil-Plate and FlexStep.
How do Landeds fit?
From our testing, Landeds generally fit true to size in both length and width, though fit can vary from person to person.
We design the forefoot with a slightly roomier, more comfortable fit to allow for natural foot swelling during activity. Our extended lacing systems also give you more control over how snug or relaxed the shoe feels.
If you’re between sizes or unsure which size to choose, reach out to us at support@landedfootwear.com and we’ll help.
Are Landeds unisex? How does sizing work?
Yes. Every Landed is unisex and listed in men’s sizes with the women’s equivalent next to it (for example, M 8 / W 9.5). Women’s is 1.5 sizes up from men’s.
What makes Landeds comfortable?
It starts underfoot. The F3 Ultra insole is a moldable, triple-density footbed that contours to your foot over time. Every style is podiatrist-approved, with a Comfort Fit forefoot that gives your toes room to splay. Stabil-Plate adds stability and FlexStep cuts fatigue on long days.
Are Landeds good for Onewheel, BMX and skating?
That’s what we built them for. Ground Grip rubber holds on footpads, pedals and grip tape, and the F3 Ultra insole takes the sting out of drops. The Elevate was built with Onewheel and pro rider Bodhi Harrison, plus skaters and other riders, and the Onewheel Factory Pro Team rode it for over a year before launch.
Where can I get the Onewheel x Landed Elevate?
The Black Icon and Bodhi Pro Steezy Sunsets colorways were made for Onewheel and are sold at onewheel.com. Landed sells the Elevate in Brown Desert Fade and Navy Black Dusk.
Will sold-out colorways come back?
Some do, some don’t. Banner colorways are limited to 1,000 pairs each. When they’re gone, they’re gone. Sign up for emails to hear about drops first.
Can I buy a replacement insole?
Yes. The F3 Ultra Replacement Insole is $19.95 and fits every Landed.
How do I care for my Landeds?
Suede: Let mud dry, then brush it off with a suede brush, always in one direction. Use a suede eraser on spots and scuffs. Don’t soak suede or put it in the washer. If it gets wet, stuff the shoes with paper and air dry away from direct heat, then brush to restore the nap. A suede protector spray helps keep water and stains out.
Canvas: Brush off loose dirt first. Spot clean with cold water, a little mild soap and a soft brush, then wipe with a clean damp cloth. Pull the laces and insoles and wash them separately by hand. Air dry away from direct heat. Skip the washer and dryer; they can break down the glue and the shape.
Insoles: Pull them out after big days to let them air out. Hand wash with mild soap and cold water when needed, then air dry.
Where can I try Landeds on in person?
Walking Comfort — Centerville
100 N Marketplace Dr #100
Centerville, UT 84014
Walking Comfort — Draper
101 E 12300 S #200
Draper, UT 84020
Where are Landeds made?
Landeds are handcrafted in small batches with our factory partners in Vietnam. They’re vulcanized, a heat-cured build that keeps you low with real board feel and uses less glue than cemented sneakers.
Orders + Shipping
How long does shipping take?
Standard orders typically ship within 1–3 business days.
Expedited orders placed by 1 PM ET typically ship the same business day.
Free standard shipping is available on orders of $99 or more.
Do you ship internationally?
Not right now. We currently ship within the United States only.
How can I track my order?
Once your order ships, you’ll receive an email with your tracking number and a link to view the latest delivery estimate.
If something looks unusual with your tracking, reach out to us at support@landedfootwear.com and we’ll take a look.
Can I change or cancel my order?
If you need to change or cancel an order, contact us as quickly as possible.
If you reach out within 3 hours of placing the order, we’ll do our best to help. Because orders can begin processing quickly, changes and cancellations aren’t always possible once fulfillment has started.
Do you offer discounts or gift cards?
Sign up for emails and get 10% off your first order. Digital gift cards come in $25 to $200. Gift cards are non-refundable.
Returns + Exchanges
What is the return policy?
Eligible products purchased from landedfootwear.com may be returned or exchanged within 60 days of delivery.
Products must be in new, unused condition with their original packaging and tags intact.
For full details, see our Refund Policy.
How do I start a return or exchange?
Start your return or exchange through our online return portal.
Have your order number and ZIP code handy.
Once we receive and review your returned merchandise, we’ll process the applicable refund, store credit, or exchange.
Are exchanges free?
Yes, with Redo. Add RE:DO return and exchange protection at checkout and your exchange or return label is on us. Without it, you cover the return shipping label.
RE:DO applies to eligible, unused products returned within our 60-day window.
Can I return shoes I’ve worn?
Standard returns and exchanges are for new, unused products only.
If something failed unexpectedly or you think there may be a manufacturing problem, that may fall under the 1-Year Landed Guarantee instead. Reach out to us with your order number and a few photos and we’ll take a look.
1-Year Landed Guarantee
What is the Landed Guarantee?
Landeds are covered for one year from the original purchase date against manufacturing defects in materials or workmanship.
If something fails because of a manufacturing defect during that period, we’ll make it right.
Normal wear and tear, activity-related abrasion, accidental damage, improper care, product abuse, and modification aren’t considered manufacturing defects.
If something doesn’t seem right, email support@landedfootwear.com with your order number and a few clear photos showing the issue.
What counts as normal wear?
Shoes are supposed to get used.
Things like outsole wear, scuffing, creasing, fading, and abrasion from activities like skating, BMX, Onewheel, hiking, or everyday use can all be normal wear.
If you’re not sure whether your issue is normal wear or a defect, send us a few photos. We’d rather take a look than make you guess.
Community
How do I join the Landed Collective?
The Collective is riders, explorers and creators who put Landed to work. Think you belong? Fill out the Collective contact form and tell us about yourself.
Do you have an affiliate program?
Yes. It’s free to join, and you can earn up to 15% commission on purchases through your link. Learn more and sign up.
Other Questions
How do I contact customer service?
Email us at:
We’re a small team, and we’ll do our best to get you taken care of.