FAQ
Product Questions
How do Landeds fit?
From our testing, Landeds generally fit true to size in both length and width, though fit can vary from person to person.
We design the forefoot with a slightly roomier, more comfortable fit to allow for natural foot swelling during activity. Our extended lacing systems also give you more control over how snug or relaxed the shoe feels.
If you’re between sizes or unsure which size to choose, reach out to us at support@landedfootwear.com and we’ll help.
Where can I try Landeds on in person?
Walking Comfort — Centerville
100 N Marketplace Dr #100
Centerville, UT 84014
Walking Comfort — Draper
101 E 12300 S #200
Draper, UT 84020
Where are Landeds made?
Our shoes are made with our factory partners in Vietnam.
Orders + Shipping
How long does shipping take?
Standard orders typically ship within 1–3 business days.
Expedited orders placed by 1 PM ET typically ship the same business day.
Free standard shipping is available on U.S. orders of $99 or more.
How can I track my order?
Once your order ships, you’ll receive an email with your tracking number and a link to view the latest delivery estimate.
If something looks unusual with your tracking, reach out to us at support@landedfootwear.com and we’ll take a look.
Can I change or cancel my order?
If you need to change or cancel an order, contact us as quickly as possible.
If you reach out within 3 hours of placing the order, we’ll do our best to help. Because orders can begin processing quickly, changes and cancellations aren’t always possible once fulfillment has started.
Returns + Exchanges
What is the return policy?
Eligible products purchased from landedfootwear.com may be returned or exchanged within 60 days of delivery.
Products must be in new, unused condition with their original packaging and tags intact.
For full details, see our Refund Policy.
How do I start a return or exchange?
Start your return or exchange through our online return portal.
Have your order number and ZIP code handy.
Once we receive and review your returned merchandise, we’ll process the applicable refund, store credit, or exchange.
How does RE:DO work?
If you purchased eligible RE:DO return and exchange protection at checkout, your covered return shipping label is included.
If you did not purchase applicable RE:DO protection, you are responsible for the cost of the return shipping label.
RE:DO applies to eligible unused products returned within Landed’s return window.
Can I return shoes I’ve worn?
Standard returns and exchanges are for new, unused products only.
If something failed unexpectedly or you think there may be a manufacturing problem, that may fall under the 1-Year Landed Guarantee instead. Reach out to us with your order number and a few photos and we’ll take a look.
1-Year Landed Guarantee
What is the Landed Guarantee?
Landeds are covered for one year from the original purchase date against manufacturing defects in materials or workmanship.
If something fails because of a manufacturing defect during that period, we’ll make it right.
Normal wear and tear, activity-related abrasion, accidental damage, improper care, product abuse, and modification aren’t considered manufacturing defects.
If something doesn’t seem right, email support@landedfootwear.com with your order number and a few clear photos showing the issue.
What counts as normal wear?
Shoes are supposed to get used.
Things like outsole wear, scuffing, creasing, fading, and abrasion from activities like skating, BMX, Onewheel, hiking, or everyday use can all be normal wear.
If you’re not sure whether your issue is normal wear or a defect, send us a few photos. We’d rather take a look than make you guess.
International Orders
Do you accept international returns?
Eligible international orders may be returned within 60 days of delivery.
At this time, exchanges are unavailable for products delivered outside the United States. International customers are responsible for return shipping costs and any applicable duties, customs charges, or fees associated with the return.
Other Questions
How do I contact customer service?
Email us at:
We’re a small team, and we’ll do our best to get you taken care of.